Get Heard Social ("we," "us") operates a pay-per-minute phone service. This policy explains what information we collect when you use the service, how we use it, and who we share it with.
We do not request, collect, or store your phone number at any point in the purchase process. When you call in to redeem your PIN, our call provider (Twilio) logs standard telephony call records, including caller ID, the way any phone provider does for any call — we do not access, store, or use that information.
We do not record calls. No audio, recording, or transcript of your conversation is ever created or stored, by us or by any provider we work with.
Stripe handles payment processing and refunds. Twilio handles call routing when you dial in. Brevo delivers your PIN by email. All three process your data as service providers acting on our behalf, under their own privacy and security practices. We do not sell your personal information to anyone.
Call session records (your PIN and remaining time) are kept for 14 days from purchase, matching your code's validity window, and deleted after that. Stripe retains transaction records as required for payment processing, tax, and compliance purposes, independent of our systems.
This service is not directed at, and is not intended for use by, anyone under 18.
We may update this policy from time to time. The effective date at the top will always reflect the most recent version.